Question 1

What is self storage?

Accepted Answer

Self storage is a service where you rent a secure unit to store your belongings. You have 24/7 access to your items and can keep them for as long as you need—whether for a few weeks during a move or years for long-term storage.

Question 2

What can I store in a storage unit?

Accepted Answer

You can store most household items, furniture, appliances, seasonal decorations, sports equipment, business inventory, and documents. Prohibited items include hazardous materials, perishables, illegal items, and live animals.

Question 3

How do I choose the right storage unit size?

Accepted Answer

Consider what you're storing: a 5x5 unit fits a closet's worth of items, a 10x10 holds a one-bedroom apartment, and a 10x20 accommodates a 3-bedroom home. Our team can help you estimate the right size for your needs.

Question 4

Do I need climate-controlled storage?

Accepted Answer

Climate control is recommended for temperature-sensitive items like electronics, wooden furniture, artwork, photographs, wine, and documents. It maintains consistent temperature and humidity to prevent damage.

Question 5

How much does self storage cost?

Accepted Answer

Storage costs vary by unit size, location, and features like climate control. Prices typically range from $50 to $300+ per month. Contact your local modSTORAGE facility for current rates and specials.

Question 6

Are there any hidden fees?

Accepted Answer

At modSTORAGE, we believe in transparent pricing. Your monthly rent includes access to your unit and insurance. In some facilities with advanced tech and services we charge a small maintenance fee.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit cards, debit cards, and ACH bank transfers. You can set up automatic payments through your online account for hassle-free billing.

Question 8

Can I get a discount for paying upfront?

Accepted Answer

Yes! Many modSTORAGE locations offer discounts when you prepay for multiple months. Ask about our current promotions and first-month specials.

Question 9

How secure are modSTORAGE facilities?

Accepted Answer

Our facilities feature 24/7 video surveillance, electronic gate access with unique codes, well-lit premises, and individual unit alarms. Many locations also have on-site managers during business hours.

Question 10

What is the modLOCK system?

Accepted Answer

modLOCK is our Bluetooth-enabled smart lock system that lets you unlock your unit with your smartphone. It provides an audit trail of access and eliminates the need for traditional keys.

Question 11

Is my stuff insured in storage?

Accepted Answer

Your belongings are not automatically insured. We offer modPROTECTION, our affordable tenant protection plan, or you can use your homeowner's/renter's insurance if it covers off-site storage.

Question 12

What are your access hours?

Accepted Answer

Most modSTORAGE facilities offer 24/7 access to your unit. Some locations may have specific gate hours—check with your local facility for exact access times.

Question 13

How do I access my storage unit?

Accepted Answer

You'll receive a unique gate code when you rent a unit. Use this code to enter the facility, then access your individual unit with your lock key or modLOCK app.

Question 14

Can someone else access my unit?

Accepted Answer

Only authorized users can access your unit. You can add authorized users to your account, and with modLOCK, you can grant temporary access to friends, family, or movers.

Question 15

Do you offer moving truck rentals?

Accepted Answer

Yes! Select modSTORAGE locations offer U-Haul truck rentals. Reserve a truck and storage unit together for a seamless moving experience.

Question 16

Do you sell packing supplies?

Accepted Answer

Many of our facilities sell boxes, tape, bubble wrap, and other packing supplies. Check with your local facility for available inventory.

Question 17

Can I use your facility as a delivery address?

Accepted Answer

Some modSTORAGE locations accept package deliveries on your behalf. Contact your facility to confirm if this service is available and any associated policies.

Self Storage FAQ

General Questions

Pricing & Payments

Security & Protection

Access & Hours

Moving & Supplies

Still Have Questions?